Jamil Jones serves as a Customer Success Manager at CivicPlus since July 2025, managing a diverse portfolio of over 50 municipal clients while implementing analytics and engagement strategies using Salesforce and Power BI. Prior experience includes a role as Senior Operations Coordinator at the American Red Cross from April 2023 to June 2025, where responsibilities included client business analysis and specialized training. Previously, Jamil worked at Rubicon as a Customer Success Specialist (Lead) from June 2019 to August 2022, focusing on client satisfaction and team coaching. Earlier experience as a Client Services Representative (Lead) at Quest Diagnostic spanned from December 2012 to June 2019, emphasizing client support and engagement. Education achieved at Kennesaw State University remains unspecified.
This person is not in any teams
This person is not in any offices