Kenneth Cole is an accomplished Technical Content Writer 2 at CivicPlus since February 2016, specializing in knowledge management and the application of Modified Technical English (MTE) alongside usability and WCAG accessibility standards. Previously, Kenneth served as a Web Content Editor, enhancing local government services through accessible online solutions. Prior experience includes working as a Laboratory Assistant at Heartland Plant Innovations, Inc., focusing on wheat development processes, and as a Customer Service Manager at Hastings Entertainment, overseeing retail operations and staff management. Kenneth holds an Associate of Applied Science degree in Biology Technician/Biotechnology Laboratory Technician from Manhattan Area Technical College, completed in 2015.
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