Marisa Shepherd

Marisa Shepherd is currently the Director of Customer Experience for Accessibility & Compliance Products at CivicPlus, a position held since July 2022. Prior to this role, Marisa served as Senior Manager of Customer Success at Optimere from September 2021 to July 2022 and held various positions at ArchiveSocial between January 2016 and September 2021, including Customer Success Team Manager and Customer Experience Team Lead. Earlier in the career, Marisa worked at Paul Mitchell the School Raleigh as an Admissions Leader and gained experience as an Assistant Event Coordinator at Red Bird Events. Additionally, Marisa has worked as an Administrative Officer at SOAR Nation Inc. and a Franchise Sales Coordinator at Jackson Hewitt, where compliance and coordination were key responsibilities. Marisa began the professional journey with roles in content creation and quality control, holding a BA in English and French from Bloomsburg University.