Mike Brochu is an accomplished professional with extensive experience in customer support, technical services, and quality management. Currently serving as Sr. Director of Technical Support & Knowledge Management at CivicPlus since May 2022, Mike previously held leadership roles at Trimble Inc. and PeopleNet, where significant achievements included improving customer satisfaction metrics and developing high-performing teams. With a career spanning over two decades, Mike has a solid background in technical support operations and customer success programs, alongside a strong track record of team building, process optimization, and driving product quality improvements. Educationally, Mike attended the University of Minnesota from 1992 to 1995.
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