Laura D. is an experienced professional with a diverse background in customer care, fraud management, and administrative roles. Currently serving as a Fraud Specialist at Civitatis since August 2019, Laura D. oversees chargeback procedures with PayPal and banking entities while managing customer inquiries and ticket purchases. Previous experience includes administrative responsibilities at SISTEM, where Laura D. coordinated databases and reporting, and roles in travel agency operations at QCNS Cruise SAM. Laura D. has also led teams at the Ministerio de Economía, Industria y Competitividad, contributed to customer service at Vodafone, and managed hotel operations at AR hotels & resorts. Educational qualifications include a degree in Tourism from Universidad de Valladolid and a Diplomatura in Tourism, Leisure, and Nature from Universidad Nacional de Educación a Distancia.
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