Claims Management & Adjusting Limited (CMA), a QuestGates company, is recognised as one of the industry’s leading adjusters for managing, investigating and resolving vehicle-related insurance claims. CMA has built a time-honoured reputation for handling complex theft, accident TPPD and personal injury claims requiring careful investigation, efficient case management and fair, balanced reporting.

CMA was formed in 1994 by its Managing Director Philip Swift who began a continuous improvement in its claims handling and investigation processes.
The company now represents over 20 insurance companies, solicitors, claims handling organisations and brokers. CMA handles many claims from start to finish, often difficult, complex cases with questions surrounding liability, value and validity. CMA is in constant communication with law enforcement bodies and industry groups to ensure both client and consumer are represented in the drive to improve efficiency and veracity in the claim life-cycle.

It has been particularly successful in negotiating and settling Highways Agency and Third Party damage claims on behalf of insurers, saving them on average over 30% on each incident whilst ensuring everything is handled efficiently and with minimum exposure to cost for the insurer.

The company’s success in providing the insurance industry with consistently high quality investigations and claims handling, together with exemplary customer care and turnaround times is reflected in its consistent growth.

The Senior Management Team of Philip Swift (MD) Fergus Poncia (Director and Solicitor) and Karen Houghton (Financial Controller) lead experienced and dedicated team ready to assist in any vehicle related claim whether that be;

Theft (car, classic car, motorcycle, van LGV,HGV)
Collision (from simple minor impact soft tissue to cash for crash fraud)
Third Party Damage repaired
Third Party Damage unrepaired
Highways Agency 
Fraud

CMA..all things vehicle

Claims Management & Adjusting Ltd

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Teams

Offices

Claims Management & Adjusting Ltd

Org chart

Teams

Offices

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