Emily Mann

Emily Mann has been working in customer service for over 10 years. Emily started as a Business Development Manager for the Institute of Customer Service, where they recruited members from various public and private sector organisations. In 2011, they became the Customer Service Manager for SCC, Europe's largest independent IT group. In their current role as Customer Service Director at Claranet, Emily is responsible for driving out costs and ensuring customer satisfaction.

Emily Mann's educational career includes a Management Diploma from the Open University and a Btec in Leisure Studies from Cricklade College, Andover.

Emily Mann reports to Charles Nasser, CEO & UK MD. They work with Olaf Fischer - Germany & Netherlands MD, Danny Masters - Networks & Communications Director, and Mark Turner - Hybrid Cloud Services Director.