Tom Carpenter

Tom Carpenter is the Associate Director at Clarasys, where they drive enhanced customer experiences and long-term customer value for global businesses. With over a decade of experience in management and technology consultancy across various sectors, they specialize in advising organizations on marketing, sales, and service processes. Previously, Tom held roles as Project Manager and PMO at BAE Systems Applied Intelligence, where they oversaw significant portfolios and managed client engagements. They also served as Managing Consultant and Principal Consultant at Clarasys, leading projects for clients in healthcare, finance, and media. Throughout their career, Tom has demonstrated expertise in customer experience transformation and business analysis.