Maxwell Edmonds is a seasoned Client Services Manager at Clarins Group, with extensive experience in customer service management across multiple industries. Since March 2018, responsibilities at Clarins Group have included managing After Sales and Sales departments, implementing new customer service protocols, producing monthly KPI reports, and enhancing productivity through innovative solutions. Previous roles at prestigious companies such as Gucci, Regus, Sonoma Baking Company, Santos Coffee, and others involved leading customer service teams, optimizing operational processes, and fostering interdepartmental collaboration. Maxwell has a proven track record of increasing team performance, enhancing customer satisfaction, and developing training materials to support staff development and operational excellence.
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