Tracy Chelly is a seasoned CRM and retail project manager currently engaged with Groupe Clarins, overseeing the retail community across ten markets in Europe since February 2023. With prior experience as a Customer Experience and Loyalty Specialist at IKEA and a CRM Consultant & Project Manager at SiaXperience, Tracy has a strong background in designing CRM roadmaps, implementing customer experience strategies, and managing client relationships across various industries. Additional roles include SEA Specialist at Google and Relational Marketing Consultant at Equancy, complemented by a solid educational foundation with advanced degrees from Université Paris Dauphine, Tel Aviv University, NEOMA Business School, and Université Sorbonne Nouvelle.
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