Jeff Jackson

Jeff Jackson has extensive experience in process ownership and management, particularly in IT Service Management, with a current role as Enterprise Process Owner at Clarios since May 2019, where responsibilities include defining and governing service management processes and assisting with strategic platform integrations. Prior experience at Johnson Controls from January 2001 to April 2019 encompasses various roles leading IT Service Management processes, notably as Global Owner managing substantial incident, service request, and change management volumes, while also serving as Product Manager for the ServiceNow platform. Previous positions include optimizing incident and problem management processes, acting as a business analyst, and contributing to system upgrades. Jeff Jackson holds a Bachelor of Science in Library and Information Science from the University of Wisconsin-Milwaukee and has additional educational experience in general studies and professional training.