James Smith

James Smith is currently the Head of Customer Operations at CLARK UK, where they lead initiatives to improve customer journeys and drive positive change. Previously, they served as a Customer Operations Manager and Customer Experience Manager, managing teams and handling various customer service challenges. Earlier in their career, James worked as a Solution Analyst and a Customer Service Team Lead at Target Group, where they focused on operational solutions and project management. They began their professional journey as a Food and Beverage Assistant at Marriott International, developing strong interpersonal and organizational skills. James holds a background in customer service and operations, contributing significantly to enhancing customer experiences across various roles.