Muhammad Abid

Muhammad Abid is a seasoned Learning and Development Senior Manager at Classera, overseeing regional training initiatives and middle management development since September 2023. Prior experience includes serving as Associate Director at Al Deyaa Group, where strategic plans and market analysis were integral responsibilities. Muhammad also held roles as Learning and Development Manager and Training Consultant, focusing on workshop design and training effectiveness. Experience at Huawei Technologies involved training on customer handling skills and quality assurance processes, while earlier positions at Convergys included roles in training and quality coaching within a contact center environment. Muhammad holds a Bachelor of Arts in English Language and Literature from Damanhour University, completed in 2011.