Virna Benevides is a Technical Program Manager at ClassPass and Mindbody, currently leading the digital experience of QuickBooks customers in Brazil through Artificial Intelligence and product usability. With beginnings in the job market dating back to 2013, Virna enhanced their expertise in Customer Experience and User Experience from 2019 onward, having previously served as the Head of Customer Experience at Suri. They hold a master's degree from the Federal University of Rio Grande do Norte and a bachelor's degree in Advertising from the University of Fortaleza, and are furthering their education with a postgraduate course in Innovation and Disruptive Strategy at Saint Paul Business School. Virna is known for their customer-centric approach, metrics orientation, and adept use of agile methodologies.
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