Brenda Gammon

Brenda Gammon serves as the Director of Contact Center Solutions at ClassWallet since May 2023. Previously, Brenda held the position of Director of Workforce Management at Cano Health from August to December 2022 and at Inktel Contact Center Solutions from January 2021 to August 2022, where responsibilities included overseeing business workflows and implementing analytical tools for operational efficiency. Brenda's extensive experience in workforce management began as a Workforce Manager at Road America from 2004 to 2021, improving operational schedules and collaborating with HR, and as a Workforce Analyst at Marcom from 2002 to 2004, focusing on productivity and reporting. Earlier in the career, Brenda worked as a Call Center Supervisor at Oasis from 1997 to 2002, managing call center activities and ensuring compliance with procedures and regulations.