Robert Holifield is an accomplished Voice Engineering Lead at Clayton Homes since February 2015, bringing extensive expertise in managing telecommunications systems. Prior to this role, Robert served as a Telecommunications Engineer at Edfinancial Services from January 2008 to February 2015, where responsibilities included managing UCCE, IP IVR, and CUCM environments, designing call flows, and implementing IVR solutions. Additionally, Robert has experience as a Helpdesk Technician, diagnosing and resolving hardware and software issues while maintaining high service levels. Robert holds an Associate of Arts and Sciences degree in Networking and Communications Technologies from Pellissippi State Community College, earned between 2005 and 2008.
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