Clear Ideas provides communications solutions which use APIs and access Artificial Intelligence to reduce the time to resolve conversations and support self-service across all media channels.
We use toolkits from Twilio, Microsoft, Google and Meta plus our in-house expertise to deliver solutions that provide the following:

Automation
Removing mundane and repetitive tasks and deflecting traffic

Intelligence
Artificial Intelligence and templated answers to deliver fast and accurate responses

Integration
Providing all the available information across all channels

Staff are better motivated and able to devote more time to solving more complex issues and proving value adds to clients

Clients are kept happy with instance answers to simple queries and rapid access to knowledgeable staff for more complex issues

Artificial Intelligence
Artificial Intelligence (AI) is reshaping the landscape of communications. Advanced AI capabilities empower staff with intelligent tools that streamline tasks, automate routine processes, and provide real-time insights.

AI in the Workplace:
Augment staff potential with seamless customer interactions and predictive analytics
Improve quality of service by allowing workers to focus on complex interactions
Boost efficiency and loyalty with more meaningful customer interactions
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Awaken's Co-Pilot solution helps staff deliver higher-quality responses with real-time prompts and reduces admin time with conversation summaries. Automated Quality Assurance assessments help supervisors improve staff performance.

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PolyAI’s conversation platform uses generative AI and natural language to add capacity, extend coverage, improve CX and reduce transactional cost.

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Intelligent Automation
Deliver automation and AI to reduce costs and human errors. Receive client communication over any channel and provide contact team alerts and follow up via SMS, with phone call and email.



Clear Ideas Europe

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Clear Ideas Europe

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Teams

Offices

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