Melissa Gregory

Customer Experience Officer at Clear Process Solutions

Melissa Gregory has extensive work experience in various roles and positions. Melissa is currently working at Clear Process Solutions, LLC as a Customer Experience Officer, where they coordinate people, data, and strategies to provide excellent experiences and value to customers. Prior to this, they served as the Director of Professional Services at Clear Process Solutions, where they utilized their leadership and continuous improvement skills to facilitate collaboration between business operations and technology teams.

Before joining Clear Process Solutions, Melissa worked at Pregis as the Vice President of Operations. In this role, they directed strategic operations for multiple plants and oversaw various functional areas such as facilities, safety, supply chain, and production. Melissa also managed a team of direct reports and hourly employees.

Melissa's experience also includes roles at ABB, where they held positions such as Director of Operations, Manufacturing Unit Manager, Operational Excellence Manager, Operational Excellence Group Leader, Senior Industrial Engineer, and Supply Chain Manager. In these roles, they oversaw production, managed teams, handled budgeting and cost center ownership, and coordinated improvements in operational efficiency.

Melissa began their career at Wacker Neuson SE, where they served as a Senior Buyer, Process Engineer, and Quality Engineer.

Melissa's work experience showcases their expertise in operations management, leadership, continuous improvement, and customer experience.

Melissa Gregory's education history includes a Bachelor of Engineering degree in Industrial and Manufacturing Engineering from the University of Wisconsin-Milwaukee. Melissa attended this institution, but the specific start and end years are not provided.

In addition to their bachelor's degree, Melissa pursued further education and certifications. Melissa completed the Frontline Leadership Certificate Series from MRA - The Management Association in June 2015. Then, they obtained a Certificate in Executive Leadership from Wharton Executive Education, specializing in Business Administration and Management, General, from 2019 to 2020.

Most recently, Melissa enrolled in Purdue University, where they completed a Postgraduate Program (PGP) in Digital Transformation from 2022 to 2023.

Melissa also holds several additional certifications. These include "The 10 Pillars of Customer Experience" from LinkedIn obtained in June 2023, and various certifications obtained in July 2022, such as "Data Science and Analytics Career Paths and Certifications: First Steps," "DevOps Foundations," "Introducing Robotic Process Automation," "Introduction to Cloud Computing," "Learning Data Science: Using Agile Methodology," "Process Mining for Robotic Process Automation," "Proven Success Strategies for Women at Work," and "Transitioning Out of Your Job." Furthermore, Melissa obtained the "Frontline Leadership Certificate Series" from MRA - The Management Association in June 2015.

No further details are provided about Melissa's education experience.

Links

Previous companies

ABB logo

Timeline

  • Customer Experience Officer

    June 1, 2023 - present

  • Director of Professional Services

    September, 2022