Bill Martin is an experienced IT professional with a strong background in help desk management and technical support. Currently serving as Help Desk Manager at CLEAR since May 2024, Bill oversees a 24/7 team of Service Desk Analysts and has notably reduced missed call rates. Prior roles include Information Technology Help Desk Manager at Firefly Aerospace, where Bill managed a team and implemented effective ticket handling techniques, and IT Manager at Mears Group, Inc., focusing on broadband support. Bill has a proven track record of managing desktop support at SciPlay Corporation, where several projects were successfully completed with minimal oversight, and gained extensive technical experience working at Scientific Games and CUNA Mutual Group in various support roles. Bill's educational background includes studies in Information Technology at North Iowa Area Community College.
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