Carol Walker

Carol Walker is currently a Compliance Investigations Manager at ClearCaptions, LLC, where they support a network of contact centers with a focus on operational management, invoicing, data reporting, and quality assurance. Previously, they held various roles at Pacific Gas and Electric Company from 2001 to 2007, including Customer Service Supervisor and Quality Assurance/Risk Analyst, where they demonstrated expertise in coaching, process improvement, and stakeholder communication. Carol has a successful history of leading teams, fostering motivation and recognition, and consistently meeting performance expectations in dynamic service environments.