Baden Piland

Baden Piland has over 10 years of work experience. In 2021, they began working as a Lead Support Engineer at ClearObject. From 2014 to 2017, they were a Genius at Apple, where they consistently contributed key performance metrics, maintained detailed documentation of customer issues, and trained and tested in Apple's rapidly changing hardware, software, and services certifications. From 2017 to 2021, they were a Product Support Specialist at Sageworks, where they were hired as the first dedicated support specialist and trained a team of 3 employees in technical customer support. From 2011 to 2014, they were a Ranger at Boy Scouts of America, where they guided multi-day backpacking trips, led and coordinated multiple outdoor programs, trained and supervised teams of 8-11 rangers, and served as Operations Commander and Leader for Philmont Search and Rescue Team. From 2010 to 2011, they were an Apple Systems Engineer and Technical Trainer at Elon University, where they set up, maintained, and supported multiple Mac computer labs, servers, and faculty devices, and supported and mentored students in Adobe Creative Suite and Apple Pro Apps. From 2010 to 2010, they were a Team Member at a Chick-fil-A-Franchise.

Baden Piland obtained a Bachelor of Arts (B.A.) degree in Communications from Elon University. In November 2014, they received an Apple Certified iOS Technician certification from Apple. In September 2015, they earned an Apple Certified Mac Technician certification from Apple.