Ana Abiad is a driven and passionate leader with 16 years of experience in the BPO industry, supporting Telco and Consumer Electronics clients in the UK and US. Currently, Ana serves as the Director of Operations at ClearSource BPO and has held various leadership roles, including Operations Manager at Transcom and Associate Site Operations Director at ResultsCX. With a strong track record in customer satisfaction, complaints management, sales growth, and retention, Ana has dedicated 11 years to leadership positions. Ana is also pursuing education at Asia Pacific College.
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