Charm Claveria

Charm Claveria is a Senior Team Leader at ClearSource BPO with over nine years of experience in leading and managing teams in the customer service outsourcing industry. Previously, Charm held roles as a Team Leader and Coach Apprentice at Sitel Group, where they focused on coaching and performance management to enhance team effectiveness. They also worked at ResultsCX as a Customer Support Professional, building a solid foundation in customer service operations. Currently, Charm is responsible for managing multiple teams, facilitating performance reviews, and ensuring client satisfaction through effective coaching and operational strategies.