Danielle Harvill is a seasoned IT operations manager with over 14 years of experience in technical support and service delivery. Currently serving as an Escalation Manager and Technical Support Manager at Cleo, Danielle has previously held leadership roles at companies such as Saviynt and Capgemini, where they managed large teams and complex projects. An ITSM specialist with certifications in ITIL, Lean Six Sigma, and CompTIA Security+, Danielle focuses on process optimization, people leadership, and enhancing customer satisfaction across diverse industries. Passionate about innovation and problem-solving, Danielle is actively seeking new opportunities in the cybersecurity and IT operations fields.
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