Thomas Poots is an accomplished professional with extensive experience in community operations and customer support. Currently serving as Customer Support Lead at Cleo since September 2023, Thomas focuses on scaling a data annotation function to enhance AI model training. Previously, Thomas held multiple leadership roles at Bumble from May 2017 to June 2023, overseeing multi-channel member support and strategy across various social networking products, expanding to manage abuse moderation for additional platforms. Earlier experience includes serving as Community Lead at Streetlife, Community Manager at Hearst UK, and a role in moderation and customer service at Which?. Thomas started as a freelancer at The Social Element, contributing to community safety and user-generated content quality for various clients.
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