Eric S.

Eric S. has a strong background in customer success and support roles. Eric is currently working at cleverbridge as a Client Success Manager. Prior to this, Eric worked at Rand McNally for several years. Their roles at Rand McNally included Customer Success Manager, where they managed over 45 accounts in the trucking transportation industry and cultivated high-level management relationships. Eric also served as a trusted advisor and collaborated closely with cross-functional teams. Eric also has experience as a Field Service Representative, where they oversaw the development of the field supporting team and implemented successful onboarding experiences for new clients. Additionally, they worked as a Level 3 Technical Support, providing assistance and resolving technical issues for end-users.

Eric S. completed their Associate's degree in Network and System Administration/Administrator from the College of DuPage, where they studied from 2010 to 2014. In addition to their degree, they have also obtained several certifications, including Customer Success Management Fundamentals, Preventing Harassment in the Workplace, and Sales: Closing Strategies, all from LinkedIn. These certifications were obtained in October and November 2021.