Sanjay Singh

Sanjay Singh has a diverse work experience spanning over several years. Sanjay is currently working at CleverTap as an Implementation Manager in Customer Success, where they utilize real-time customer insights and artificial intelligence to personalize the customer experience. Prior to this, from 2020 to 2021, Sanjay worked at Tanla Platforms Limited as a Manager in Technical Support, IT, and Operations. In this role, they oversaw a team of 20 members, managed services, and analyzed process gaps to enhance efficiency. Before that, from 2015 to 2020, they worked at Karix, first as an Assistant Manager in Technical Support, IT, and Operations, where they maintained ticket tracking, prioritized issues, and ensured SLAs were met. Sanjay then became a Sr. IT Engineer in Technical Support, IT, and Operations, handling support tickets and adhering to SLA parameters. Sanjay's early work experience includes working as a Customer Service Associate at Sitel Group, where they provided technical support for Dell products, and as a Verification Officer at Silgates Solutions, where they verified card details, made sales, and monitored agent activity.

Sanjay Singh's education history is as follows:

Sanjay Singh obtained a Postgraduate Degree in Service Excellence from the Welingkar Institute of Management. It is not specified when they attended this institute.

From 2008 to 2012, Sanjay Singh studied at S.D.T Kalani College and earned a Bachelor's degree in Information Technology.

Prior to their college education, Sanjay Singh completed their Higher Secondary education at S.D.T Kalani College from 2006 to 2008.

Sanjay Singh attended Jai Hind Academy School from 2004 to 2006 and completed their High School education there.

Before that, from 1997 to 2004, Sanjay Singh studied at Tarapur Vidya Mandir School and completed their Middle School education.

In addition to their formal education, Sanjay Singh has obtained several certifications. Sanjay has certifications from LinkedIn in Six Sigma: Green Belt, Statistics Foundations: 2, Lean Six Sigma: Analyze, Improve, and Control Tools, Lean Six Sigma: Define and Measure Tools, Operational Excellence Foundations, Operational Excellence Work-Out and Kaizen Facilitator, and Six Sigma Foundations.

Sanjay Singh also has certifications from CleverTap in Audience Segmentation | Advanced, Audience Segmentation | Basic, Behavioral Analytics Certification, CleverTap Journeys, Foundation Certification, Mobile Engagement | Advanced, and Mobile Engagement | Basic.

No specific dates or information regarding the completion of the certifications from CleverTap are provided.