David Rothe

Customer Support Manager at Click Boarding

David Rothe has a diverse work experience, starting with their role as a Field Engineer at Modus IT Ltd in 2001. David then worked as a System Analyst at Northwest Airlines from 2003 to 2006, providing technical support for the company's IT infrastructure.

In 2007, David joined Thomson Reuters, initially as a Technical Support Analyst and later as a Senior Sales Support Consultant - IT Business Analyst. In these roles, they were responsible for writing proposals, serving as a technical liaison, providing software/hardware support, and administering mobile devices for field sales personnel.

David transitioned to Delta Air Lines in 2016 as an IT Business Analyst - Mobility, specializing in the global management of the mobile lifecycle and facilitating communication between business and technical personnel.

Since 2018, David has been with Click Boarding, where they held various roles. David started as a Team Lead - Customer Care, building a support model and managing a team of support agents. Later, they became a Customer Support Manager and a Client Success Manager, where they focused on providing tools and support to customers, managing client relationships, and promoting retention and loyalty.

Throughout their career, David has demonstrated expertise in support, analysis, and management roles, with a strong focus on client satisfaction and empowering support agents.

David Rothe attended Normandale Community College from 1992 to 1994, where they earned an Associate of Arts and Sciences (AAS) degree with a focus on General Studies. Prior to that, they completed their high school education at Dundee-Crown High School in Carpentersville, IL, from 1988 to 1991. David also spent a year studying at Tasis England in Thorpe, UK, from 1989 to 1990, as part of a college/university preparatory and advanced high school/secondary diploma program. Additionally, David Rothe has a certification in Dell, although further details such as the institution, month, and year of obtaining the certification are not provided.

Links

Previous companies

Delta Air Lines logo
Thomson Reuters logo

Timeline

  • Customer Support Manager

    April 1, 2023 - present

  • Client Success Manager

    January, 2022

  • Team Lead - Customer Care

    August, 2018