MR

Michael Rocha

Information Technology Operations Manager at ClickFunnels

Michael Rocha has a diverse work experience. Michael started their career as a Digital Marketing Specialist at Megalodon Marketing in January 2017, where they managed and operated multiple accounts and created marketing campaigns to increase customer acquisition and sales. In April 2017, they worked as a Funnel Builder at Go Bold Marketing.

In May 2018, Michael joined ClickFunnels as a Technical Support Specialist, providing high-quality support to customers. Michael then transitioned to the role of Support Operations Coordinator, where they were responsible for recruiting and hiring new customer and technical support agents.

Subsequently, Michael served as an Information Technology Support Specialist and an Information Technology Operations Specialist I at ClickFunnels, gaining experience in enterprise architecture and IT operations. In January 2022, they became an Information System Administrator and, later on, an Information Technology Operations Manager, leading a team of system administrators and business analysts and overseeing software development, monitoring, and support for the company.

Michael Rocha completed their high school education at Central High School from 2003 to 2007, where they obtained a High School Diploma. In 2021, they enrolled at Laurel Ridge Community College and pursued an Associate's degree in Computer Science, which they completed in 2023. Additionally, during December 2016, Michael obtained a certification in the Sales process from Cardone University.

Links

Timeline

  • Information Technology Operations Manager

    June, 2022 - present

  • Information System Administrator

    January, 2022

  • Information Technology Operations Specialist I

    January, 2021

  • Information Technology Support Specialist

    July, 2020

  • Support Operations Coordinator

    July, 2019

  • Technical Support Specialist

    May, 2018

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