Karoline Cappelletti

Karoline Cappelletti is a seasoned product leader specializing in billing and payment lifecycle management and customer experience. Currently serving as a Senior Product Manager at Clicksign, they leverage a strong background in finance and technology to lead teams through influence and transform hypotheses into impactful products. Previously, Karoline held various roles, including Head of Customer Success at Franq Openbank and Head of Products and Partnerships at Franq Open Banking. They earned a degree in Business/Commerce from FSG - Centro Universitário da Serra Gaúcha and completed a program in Product Management at Product Arena. Driven by the challenge of simplifying and differentiating customer experiences, Karoline prioritizes active listening and continuous experimentation in their work.