Kathryn Recchia

Kathryn Recchia is the Training & Development Manager at ClickUp. Kathryn has over five years of experience in customer support and training. Kathryn started their career as a Media Buyer at ITN Networks in September 2014. Kathryn was responsible for purchasing advertising space on behalf of ITN’s clients and ensuring that the ads were placed in the most effective locations. In February 2017, Kathryn transitioned to The Leukemia & Lymphoma Society, where they first served as a Marketing Associate. In this role, they were responsible for creating and executing marketing plans to increase brand awareness and drive revenue growth. Kathryn was promoted to Customer Support Representative in November 2018. In this role, they provided live response to users with a consistently high level of quality service and customer support on issues as warranted, utilizing emails, online chat, and phone calls. Kathryn served as liaison between the user community and the systems development team. Kathryn also worked with various external constituent groups to support and train both internal employees and clients. Kathryn provided communications to various groups to ensure software delivery meets expectations. Kathryn also managed reported system issues using help desk software, prioritize issues, and communicated with the user community on issue resolution in a timely manner. In October 2019, Kathryn left The Leukemia & Lymphoma Society to join ClickUp as their Training & Development Manager.

Kathryn Recchia has a Bachelor of Arts in Communications from University at Albany, SUNY. Kathryn has also completed a High School Diploma from Harrison High School. Kathryn has received certification from LinkedIn in Introduction to the PHR Certification Exam and from Lynda.com in Customer Service Foundations.

Kathryn Recchia reports to Jamie Salas, Interim Head of Talent Acquisition. Some of their coworkers include Cheyene Darling Gorman - Recruiter, Marcy Greenberg - Head of Talent Development, and Elliot Rossbach - Senior Training Specialist.