Ralph Leslee Duo is a seasoned professional with extensive experience in quality analysis and customer support, currently serving as a Senior Quality Analyst at ClickUp since August 2021. Prior roles include Quality Analyst and Senior Custom Support Specialist, alongside a tenure at dutchie as a Connections Representative. Earlier experience at Concentrix included the position of Senior Quality Assurance Evaluator, where Ralph monitored calls and emails, providing actionable insights to enhance agent performance and customer satisfaction. Ralph's proficiency also extends to quality assurance roles at Catalina Marketing, where analysis of compliance scores and strategic recommendations to improve overall performance were key responsibilities. The educational background includes a Bachelor of Business Administration and an Associate's degree in Health Science Education from Liceo de Cagayan University.
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