Improve your clinical trial retention rates while increasing study access and diversity.

Clincierge reduces the emotional, logistical, and financial barriers to clinical trial participation, enabling patients to access life-changing and potentially lifesaving new treatment options.

Our high-touch patient concierge services include but are not limited to, individualized air and rail ticketing, hotel and housing accommodations, payment and reimbursement processes, and ongoing patient, family, and caregiver support. Our services reduce the emotional and financial stressors related to travel and out-of-pocket expenses related to clinical trial participation. We address unique patient and caregiver needs, and the many demands complex trial designs place on participants and their families, building custom solutions to specific study-related problems. 

Our multilingual, in-country Clincierge Coordinators provide seamless logistical support for patients, their families, and caregivers. From initial patient enrollment in a Clincierge-supported study to trial completion, they offer much-needed emotional support and personalized communications each step of the way.

This concierge level of patient support assists trial sponsors, CROs, and research institutions in managing the cost and duration of their clinical trials. Clincierge’s value-added services not only enhance patient recruitment and improve retention, but they also relieve clinical research associates, clinical investigators, and other study sponsors and trial site personnel from time-consuming patient logistics. Our services enable study staff to prioritize patient care and focus on study outcomes. We reduce clinical trial administrative costs and streamline patient payments and reimbursements through our efficient online portal.  


Clinical Trials

Health Care

Life Sciences

Clincierge

Clincierge's headquarters in Philadelphia, PA, United States

This department facilitates the organization and communication of various projects and activities.

Coordination Services

The Coordinator Team at Clincierge provides comprehensive logistical and emotional support to patients participating in clinical trials. This team handles a wide range of responsibilities, including travel planning, accommodation arrangements, payment processing, and continuous communication with patients and their families. They ensure smooth patient enrollment, retention, and satisfaction throughout the clinical trial process, enabling research staff to focus on study outcomes and patient care. Their services significantly reduce administrative burdens and enhance trial efficacy by addressing participant needs and alleviating associated stressors.

Coordinator Team

This department manages and coordinates global clinical studies to ensure successful execution and adherence to regulatory standards.

Clinical Operations

The Study Management Team at Clincierge is responsible for overseeing and coordinating all aspects of clinical trial management, from study start-up to completion. This team ensures seamless logistical support, patient recruitment, retention, and compliance, while working closely with trial sponsors, CROs, and research institutions. By managing patient logistics and reducing administrative burdens, they enable clinical staff to prioritize patient care and focus on study outcomes, ultimately enhancing the efficiency and success of clinical trials.

Study Management Team

The Finance and Accounting team at Clincierge manages the company's financial operations, ensuring accurate accounting, budgeting, and financial reporting. They are responsible for processing payments and reimbursements, maintaining financial records, and analyzing budget performance to support the company's goal of reducing financial barriers for clinical trial participants. This team ensures financial transparency and efficiency, enabling Clincierge to focus on enhancing patient recruitment and retention in clinical trials.

Finance and Accounting

The Sales and Client Services team at Clincierge is responsible for driving business growth through the acquisition of new clients and maintaining strong relationships with existing ones. They work to identify and secure opportunities with clinical trial sponsors, CROs, and research institutions, ensuring these stakeholders are aware of and benefit from Clincierge's high-touch patient concierge services. This team collaborates closely with clients to customize and implement solutions that reduce barriers to clinical trial participation, thereby enhancing patient recruitment, retention, and overall study success. This involves both sales strategy and client support to deliver seamless, personalized patient logistics and support services.

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Other teams

Coordinator Team

Clinical Operations

Study Management Team

Finance and Accounting

Sales and Client Services