Alexander Mak

Intermediate Business Analyst at Clio

Alexander Mak has a diverse work experience spanning various industries. Alexander started their career as a Cashier and Store Merchandiser at Shoppers Drug Mart in 2007. From there, they worked as an Administrative Assistant at Condal Holdings, where they managed logistics and merchandised products effectively.

In 2008, Alexander joined the Student Marketing Association as an Executive Member, where they project managed events, allocated resources efficiently, and provided constructive feedback on peer-run projects. Simultaneously, they worked at Cactus Club as a Line Cook, Food Prep, and Dish Washer, developing teamwork and problem-solving skills.

In 2009, Alexander pursued self-employment as a Freelance Photographer before transitioning to Fantasy Entertainment as a Manager, responsible for event coordination and team management.

In 2011, Alexander joined Apple as a Specialist, conducting workshops and achieving consistent sales numbers. Alexander later became a Technical Specialist, focusing on strategy development and customer satisfaction.

In 2014, Alexander worked as a Personal Health Consultant at LOC, conducting detailed analysis and monitoring adherence to plans.

In 2017, Alexander joined Clio - Cloud-Based Legal Technology as a Customer Success Trainer, providing onboarding and personalized treatment. Alexander later became a Voice of the Customer Insights Analyst, executing customer surveys and providing insights to the executive team. In 2019, they transitioned to a Business Analyst role, where they extracted insights from data and research to support senior leadership.

Overall, Alexander Mak has demonstrated strong skills in business analysis, customer service, project management, and leadership throughout their career.

Alexander Mak attended Simon Fraser University from 2008 to 2013. During this time, they pursued a Minor in Kinesiology and earned a Certificate in Applied Human Nutrition. Additionally, they also obtained a Bachelor's degree in Economics.

Links

Timeline

  • Intermediate Business Analyst

    November, 2021 - present

  • Business Analyst

    September, 2019

  • Voice Of The Customer Insights Analyst

    September, 2018

  • Customer Success Trainer

    November, 2017