Clio
Billy Yu has over a decade of experience in customer and technical support roles, currently serving as the Customer Support Team Lead at Clio since September 2019. In this position, Billy has progressed from Intermediate Customer Support Specialist to Senior Customer Support Specialist, demonstrating a commitment to excellence in customer service within the cloud-based legal technology sector. Prior to Clio, Billy held the position of Technical Support Tier 2 at Top Producer Systems from November 2013 to September 2019 and began a career in technical support as an RMA Technical Support Specialist at NCIX.com from February 2010 to November 2013.
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