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Cinzia S.

Senior Instructional Designer at Clio

Cinzia S. has a diverse work experience spanning multiple industries. Cinzia started their career as a Project Coordinator (Co-op) at Sustainable Waterloo Region in 2011, followed by a position as a Business Analyst (Co-op) at the University of Waterloo. In 2012, they worked as an Environmental Assistant (Co-op) at Global Wood Group.

Cinzia then joined Achievers in 2013 as an Employee Success Coordinator (Co-op) before transitioning to the role of Employee Success (HR) Coordinator in 2014. In this role, they built strong relationships with employees and leaders, designed training and development strategies, and administered the Achievers Employee Success Platform.

In 2015, Cinzia joined Clearpath Inc. as a Human Resources Coordinator and later became a Human Resources Specialist. Their responsibilities included ensuring a positive employee experience, training managers on effective employee engagement practices, and developing performance feedback modules.

Cinzia joined AlayaCare in 2018 as a Client Success Associate and later became a Client Services Manager. In this role, they managed multiple concurrent SaaS project implementations, provided client training and support, and advised clients on workflow best practices.

Most recently, Cinzia has been working at Clio - Cloud-Based Legal Technology as a Customer Onboarding Specialist and now as an Instructional Designer. Their focus is on creating engaging learning experiences and developing enablement content for various projects and programs.

Overall, Cinzia S. has developed a strong skill set in project management, employee engagement, training, and client services throughout their work experience in a variety of roles and industries.

Cinzia S. obtained their Bachelor's Degree from the University of Waterloo, specializing in Environment and Business with Honours. Cinzia pursued this four-year program from 2009 to 2014, during which they also participated in cooperative education work terms.

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Timeline

  • Senior Instructional Designer

    October 1, 2023 - present

  • Instructional Designer

    February, 2022

  • Senior Customer Onboarding Specialist

    January, 2022

  • Intermediate Customer Onboarding Specialist

    October, 2021

  • Customer Onboarding Specialist

    October, 2020