Daniel Feltrin

Technical Escalations Agent at Clio

Daniel Feltrin has a diverse work experience that spans across various industries. Daniel started their career in 2007 as a Guitar and Violin Instructor at ECO - Centro de Ensino Musical in Brazil, where they focused on teaching acoustic and electric guitar to children and teenagers.

In 2013, Daniel transitioned to the music production field and worked as a Music Producer at Dann Feltrin. Daniel recorded demos for local bands and eventually joined Tito Falaschi, a renowned music producer, to work on projects in the rock/metal scene in Sao Paulo.

In the same year, Daniel also worked as a Product Specialist for PRS Guitars and ESP Guitars at Habro Group, where they showcased and translated for international artists at expos in Brazil.

From 2013 to 2015, Daniel worked as an Electric and Acoustic Guitar Instructor specializing in Modern Metal, Nu-Metal, and Metalcore at the Instituto Musical Ever Dream. Daniel was part of the "Metal Elite" team and taught using the TKT Learning Method.

In 2015, Daniel joined Yamaha Corporation of America as an External Salesman in the Sales & Marketing Department. Daniel traveled across the S\u00e3o Paulo State in Brazil, building relationships with musical stores and schools to sell Yamaha's MIPA products. Daniel also provided valuable market insights to the Sales & Marketing department through weekly reports.

Daniel then joined Microsoft in 2016 as a Product Advisor before becoming a Gaming Expert in 2019. During their time at Microsoft, they provided expertise and assistance to customers in the gaming industry.

Most recently, in 2021, Daniel joined Clio - Cloud-Based Legal Technology as a Customer Support Specialist. Daniel then progressed to the role of Intermediate Customer Support, where they mentored new hires and conducted online webinar sessions for Clio users.

Overall, Daniel Feltrin has gathered extensive experience in music production, sales and marketing, teaching, customer support, and expertise in the gaming industry.

Daniel Feltrin attended Alexander College from 2016 to 2019, where they obtained an Associate of Arts (AA) degree. Prior to that, they attended Universidade Anhembi Morumbi from 2011 to 2013 and earned a Music Production Degree. In addition to their formal education, Daniel also holds several certifications. Daniel completed the "Learning Cloud Computing: Core Concepts" course from LinkedIn in December 2020, along with the "Microsoft 365 Essential Training for Administrators" course. In September 2020, they completed the "Programming Foundations: Fundamentals" course from LinkedIn. Daniel also attained the "Confronting Bias: Thriving Across Our Differences" course in July 2020, as well as the "Microsoft Teams Essential Training" course from LinkedIn. In March 2020, they completed the "Accessibility in Action" course offered by Microsoft Accessibility and the "Gamification of Learning" course on LinkedIn. Furthermore, Daniel achieved an Advanced level in English through the Duolingo Proficiency Exam in January 2015.

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