Edward Thomas

Edward Thomas, CAPM, is an experienced Customer Success professional currently serving as Team Lead in Customer Success Management at Clio since April 2025. Previously held management roles at eSentire, where responsibilities included leading a team of Customer Success Managers across North America and APAC, overseeing escalations, and focusing on churn and retention management. Edward’s experience also includes positions at PayByPhone as a Senior Customer Success Manager and at BuildDirect, where roles ranged from Claims & Performance Manager to Customer Consultant. Edward has developed a robust skill set in client relationship management, operational oversight, and team performance enhancement. Academic qualifications include a Bachelor of Science (B.Sc.) in Geography from Durham University.