Edward Thomas

Edward Thomas is an experienced professional in customer success management, currently serving as Team Lead at Clio, a cloud-based legal technology company since April 2025. Prior to this, Edward held roles at eSentire as Manager of Customer Success, where responsibilities included overseeing a team across North America and APAC, as well as hiring and performance management. Edward also contributed to PayByPhone as Senior Customer Success Manager, focusing on client relationship management and business analysis to enhance product usage. Additional experience includes managing operations at BuildDirect Technologies and serving as Emergency Response Advisor at ALTOR Risk Group. Edward holds a Bachelor of Science (B.Sc.) in Geography from Durham University.