Robert Li is a Senior Manager of Global Escalation Management at Clio, specializing in building and leading technical customer-facing teams that provide implementation guidance and technical solutions to enterprise customers. Previously, Robert held various roles, including Senior Integration Engineer at Upsight and Manager of Amazon Ads API Developer Support at Amazon, where they achieved significant revenue growth and enhanced support efficiency. Robert also served as Senior Director at Leanplum, scaling global technical support while consistently exceeding customer satisfaction goals. With a Bachelor’s degree in Electrical Engineering from the University of Waterloo, Robert combines technical expertise with effective leadership to drive customer success.
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