Sohaib N.

Intermediate Customer Support Specialist at Clio

Sohaib N. has a diverse work experience that spans across various industries. Sohaib is currently working as a Customer Service Specialist at Clio - Cloud-Based Legal Technology. Prior to this, Sohaib worked at FLG FrontLine Group as a Client Account Management Support, where they assisted Telus customers with payment services and account management. Sohaib was also responsible for providing solutions to upset customers on escalated calls and assisting agents with new client activations. Sohaib has also worked as an Accounts Receivable Clerk at PizzaVille and as a Human Resources Assistant (Field Placement) at Abilities Centre, where they researched and presented policies to board members, created HRIS system frameworks, and automated payroll processes. Additionally, they worked as a Diversity Assistant at Durham College, where they updated information on the Diversity Webpage, created an online multifaith holiday calendar, and managed office communication services. Sohaib has prior experience as a Security Guard at E.P. Taylors and Knights On Guard Protective Services.

Sohaib N. began their education in 2011 at Durham College, where they pursued a Human Resources Advance Diploma. Sohaib completed this program in 2014. Afterward, in 2016, they attended Fleming College for a year, during which they acquired a Certification in Health & Safety and Environmental Compliance.

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Timeline

  • Intermediate Customer Support Specialist

    May, 2021 - present

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