Gaurav Modi is a Lead Product Manager with over 12 years of experience in delivering generative AI and data analytics products. They previously worked at Shell from 2017 to 2022, where they led product innovations that notably reduced contract risk exposure and improved operational efficiencies. Currently at Clootrack, Gaurav shapes product strategy for a self-serve B2B SaaS CX analytics product and has successfully launched several AI-driven initiatives to enhance customer experience. Gaurav holds a Master of Arts in Psychology from Indira Gandhi National Open University and a Bachelor of Technology from the Indian Institute of Technology (Indian School of Mines), Dhanbad.
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