Michael Townsend is a seasoned professional in digital transformation, with 17 years of experience spanning big four consulting, blue chip industries, and start-ups. Currently serving as Head of Change at Close Brothers, Michael has developed expertise in leading Agile adoption, business model transformations, and strategic planning. They have successfully managed teams of up to 25 while navigating stakeholder engagement from operational to C-suite levels. Michael's notable achievements include launching Direct Line into the commercial insurance market and being recognized with change awards at multiple UK banks. Michael holds a Master of Business in Management from Queensland University of Technology and has contributed to various high-impact projects throughout their career.
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