Eng. Muhammad Refaat is a seasoned professional in the field of Salesforce.com, currently serving as the Salesforce Tech Head at Cloud 11 since 2025. With a robust background that includes roles such as Director of Applications at TECOM Investments from 2013 to 2017 and Principal Consultant at eSolutions from 2007 to 2010, they have developed extensive expertise in cloud technologies and CRM solutions. Eng. Muhammad began their career as a Freelancer Developer from 1998 to 2004 and has held various significant positions, including Salesforce Technical Architect and Salesforce Technical Director at Klenka from 2022 to 2025. They hold a Bachelor of Science in Computer Engineering from Cairo University, completed in 2001.
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