Tristan F.

Tristan F. is an IT Service Management professional with over six years of experience, currently serving as a Transition Manager at Cloud Direct. They have previously held positions such as Service Desk Manager at Acora and Service Desk Team Lead at 4C Group of Companies, where they demonstrated strong leadership and operational management skills. Tristan started their career in customer service roles, including a Help Desk Agent at Concentrix and a Customer Service Sales Specialist at Clicks Group, ultimately evolving into tech-focused positions. They possess extensive knowledge in ITIL-based service transition processes and have a background in software development. Tristan's educational qualifications include a Level 6 diploma from Damelin City Campus.