Cloud Move is a UAE-based provider of enterprise telephony and omnichannel contact center solutions, helping organizations transform customer engagement across voice, SMS, WhatsApp, email, web chat, and social channels. The company designs and deploys cloud or on‑premise systems built on platforms such as XCALLY, QueueMetrics, and Yeastar Cloud PBX, and extends modern collaboration with Microsoft Teams Direct Routing and Zoom Phone BYOC via certified anynode SBC. Cloud Move integrates seamlessly with leading CRMs—including Microsoft Dynamics 365, Salesforce, Zoho, and HubSpot—to unify customer data and analytics, while offering custom connectors to ERP and ticketing tools. Hosted on Microsoft Azure in the AE region and interworking with Etisalat and DU for PSTN, solutions emphasize crystal‑clear voice, local regulatory compliance, and robust security. Clients benefit from 24/7 live support, agent and supervisor training on KPIs and reporting, and verticalized use cases for healthcare, BPO, financial services, e‑commerce, transport, and logistics. From 10 to 1000+ users across multiple sites, Cloud Move delivers scalable deployments, performance insights, and measurable ROI, backed by expert implementation and ongoing managed services.

Cloud Move

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