Alan Boord

Alan Boord is a Senior Manager in Support Engineering at Cloud Software Group, a position held since October 2022. Prior experience includes serving as a Senior Support Manager at TIBCO, where Alan managed a team of eight support engineers across multiple regions and achieved a 94% customer satisfaction rating through team integration. Previously, Alan was a Senior Technical Support Manager at Information Builders, overseeing a staff responsible for customer support and implementing departmental performance goals. Early career roles include Senior Programmer Analyst at The Bank Of New York, and Manager of User Services at Queens College, where Alan managed teams and evaluated software and hardware. Alan's technical background includes programming experience in SQL and COBOL. Educational credentials include a degree from Queens College and a Regents Diploma from Yeshiva High School Of Queens.