Brian Blackard is currently a Lead Escalation Engineer - Netscaler at Cloud Software Group, where they have been employed since 2025. Prior to this role, they served as an Escalation Engineer II at Amazon Web Services from 2022 to 2025. Brian's extensive experience includes multiple positions at Citrix, where they advanced from Netscaler Support Engineer to Lead Escalation Network Engineer between 2014 and 2015, and earlier experiences as a Network Technician at Saltmarsh, Cleaveland & Gund, and an IT Site Manager at CTS America Inc. from 2005 to 2008.
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