Edgar Sanchez

Edgar Sanchez is a Lead Technical Support Engineer at Cloud Software Group, where they are currently responsible for overseeing escalation processes and ensuring high-quality service for Citrix technologies. They have previously served as a Technical Support Engineer, successfully resolving issues related to VirtualApps and VirtualDesktops while fostering leadership and teamwork within the team. Edgar holds a Diplomatura in Information Technology and a Bachelor of Business Administration, complementing their technical expertise with business management skills. Additionally, they have experience as a Software Support Engineer for Microsoft and in web application development.