Jared Posner is a seasoned technical support leader with extensive experience in managing high-level support teams. Currently serving as a Senior Technical Support Manager at Cloud Software Group since January 2023, Jared oversees a team of Level III subject matter experts specializing in various ibi products. Prior to this role, Jared was a Customer Support Manager at TIBCO, where strong leadership was demonstrated during a transitional period following a company acquisition, while also managing Gold Support functions. Jared's career began at Information Builders as a Technical Support Manager, focusing on streamlining procedures to enhance support efficiency. Jared holds a Bachelor of Science degree in Electrical Engineering from Binghamton University.
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