John Lombardi is a seasoned support engineering professional with extensive experience in Critical Situation Management for enterprise clients. Currently serving as a Lead Escalation Engineer at Cloud Software Group since December 2022, Lombardi specializes in managing high-stakes customer issues. Prior roles at Citrix included Senior Escalation Engineer and Escalation Engineer, focusing on top-tier support for enterprise customers. Lombardi's earlier experience includes a Technical Instructor position at PC Professor, where technical certification courses were delivered, and an IT Project Manager role, emphasizing Windows server administration and technical support. Lombardi holds a Bachelor's degree in Technology Management and an Associate of Arts in Business Administration from Broward College.
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